How do I contact you? Can I text you?

Yes! We have a HIPAA-compliant BAA agreement with our phone service, and you may text us.

We use Vagaro Connect and you can text us at:

1 (866) 578-5959

You can leave a voice message with us at:

360-203-5515

Do you take health insurance?

At this time, we do not accept health insurance. But we do work with you to get your massage therapy reimbursed. Our therapists have National Provider Numbers, and we are happy to provide you or your health insurance company with all records and receipts necessary to get your reimbursement. See the HOME page to download reimbersement forms.

How does my prescription work with my PIP? Can I see other massage therapists, too?

• You will recieve a prescription for a massage that has a code on it. We need to have this prescription or a copy of it, and sometimes other authorizations from case or claim managers. We need those for each prescription.

• We do not diagnose. We need diagnosis codes from a referring doctor.

• We recommend booking all of your massages in advance to make sure you have priority booking. You can always cancel an appointment if needed, giving us 24 hours ‘ notice.

• We have a biller who sends the bills out to your attorney or the responsible party. We will need authorization and a claim number for your auto accident. If your PIP claim is denied, you are responsible for payment. Our biller verifies authorization for you to make sure there is a low risk of that.

• You can see any massage therapist you choose. You are not required to see only one practitioner. If you see a therapist outside Essie Hicks & Associates, they will ask for all the same information from you to bill, and you will need to tell them how many treatments you received before changing therapists.

Does my package series work with all of the massage therapists?

Yes! Your package includes all of the massage therapists who work for Essie Hicks & Associates.

How should I dress for the massage? Will I be naked?

You DO NOT have to be naked to recieve a therapeutic massage. Our therapists are trained in myofascial stretching and pressure point therapies that can work around or through any article of clothing.

Some massage techniques that include gliding, like Swedish, Wellness, or Aromatherapy massage, require the product to be applied to the skin for gliding strokes, but you are in control of what areas this type of massage is applied to, and it does not require you to be nude.

You will always be draped with a sheet and a blanket if you like. We also provide Modesty Wraps for people who want a little extra coverage. These wraps allow the practitioner access to your back and snap up when you turn over.

What if I don’t want certain parts of my body touched?

Our practitioners are trained to ASK you about what regions of your body we are addressing. You have the right to change your mind during the massage, and you have the right to ask for the massage to stop.

What should I say if something doesn’t feel right?

Your Comfort Matters

Your massage should feel safe, comfortable, and therapeutic. Please let us know at any time if you would like:

• More or less pressure

• Changes to temperature or positioning

• Different draping

• Certain areas avoided

You are always in control of your session, and your feedback is welcome throughout treatment.